We hope this information helps you to better understand the process of getting your order and therefore sets realistic expectations. Please understand that we are a small team, but we will continue to try our best with fulfilling orders and giving you a respectful customer service experience on the journey.
Shipping and Delivery Options
Bob Go has been selected as our delivery partner, giving our customers the benefit of multiple delivery options from trusted courier services like The Courier Guy, RAM, Fastway and Pargo throughout South Africa at real time rates.
Delivery options include:
CLICK & COLLECT DELIVERY
CLICK & COLLECT delivery to a Pargo Point that is convenient for you
Delivery Timeline: 2 to 4 business days from day of courier collection
Cost of CLICK & COLLECT is calculated at checkout but is currently R85
STANDARD SHIPPING
STANDARD SHIPPING straight to your building, office, or front door
Delivery Timeline: 2 to 4 business days from day of courier collection
Cost of STANDARD SHIPPING is calculated based on your delivery address and can range from R65 to R120
EXPRESS SHIPPING
EXPRESS SHIPPING straight to your building, office, or front door
Delivery Timeline: 1 to 2 business days from day of courier collection
Cost of EXPRESS SHIPPING is calculated based on your delivery address and can range from R135 to R160
Cape Town CBD Collection
OPTION ONLY AVAILABLE IN CAPE TOWN FROM THE CBD (TOWN)
To try and reduce the cost of your order we have included a free collection option for people that have access to collecting in Cape Town’s CBD. This is the only location where collection is possible.
Delivery Timeline: 1 to 2 business days
You will receive an email with the address and timings, once your order has been processed.
Please take note of the below collection days and times, if they are not suited to you, please select a delivery option.
COLLECTION DAYS: TUESDAYS AND THURSDAYS
COLLECTION TIMES: BETWEEN 10AM – 12PM and 4PM – 6PM
COLLECTION AREA: CAPE TOWN CBD
In Stock Item vs. Backorder
Due to the nature of our smaller production runs, some items may not always be in stock and will have to be backordered.
Please take note of what that might mean for your experience.
IN STOCK ITEM: Item will be processed, packaged and delivered within 3 – 7 business days
BACKORDERED ITEM: Item will be processed, made, packaged and be ready for shipping within 10 – 15 days
Returns and Exchanges
Unfortunately, we do not offer refunds for any of our products. However, we understand that sometimes things don’t work out which is why we accept exchanges.
Please read our Returns and Exchanges Policy for more information.